I’m writing to you to absolutely RAVE on a few of the Puleo’s Grille employees. The smile still hasn’t left my face and the event was over 2 weeks ago! I’m not sure where you found them, perhaps they got mixed up in the line of people signing up for the mission field, because they were an absolute God send and performed miracles at my wedding reception.
At first we were thinking we’re going to have a Do-It-Yourself (DIY) reception, complete with picnic fare and cheap luau doo-dads, possibly Papa Johns pizza or buckets of chicken and cole slaw from KFC, maybe some form of deli meat from Kroger. I was really thrilled at the prospect you can imagine, but we at least wanted to have food that we would enjoy… “at least” being the key phrase.
My fiance finally sensed a disturbance in the force, got on board with the idea that this wasn’t going to make us happy, looking back years from now at our “kegger wedding” sans the keg, so he indulged me and we met with a caterer through the church. With less people sending in affirmative RSVPs (must have been the tough choice between our nuptials and Chelsea Clinton’s) there was actually a glint of hope that we could afford a bit more “class” on our budget.
The gentleman was nice enough, certainly an unknown, and in budget – I’m sure he may have been adequate, but then again maybe not, and even so, who wants an “adequate” caterer for their wedding?! As we approached the deadline for deciding on which way to go, we pressed people to give us a yes or no, and ended up with 15 stragglers, and even at a paltry $6 a plate, we’re talking another almost 100 bucks! At this point I thought we really had the license to open back up discussions and explore other options, and naturally Puleo’s was right at the top of our list.
I had known Kurt for over 20 years when I first noticed what magical blue eyes he has, and I don’t think it’s irrelevant that I was noshing on Puleo’s Chocolate Lasagna at the time. It was my first taste of Puleo’s, and I was an instant addict. In fact, when I was updating the children on the quest for reception food, and told my teenage daughter that we were really hoping to get Puleo’s, she said, “Oooh! The place with the Chocolate Lasagna?!” We’ve been talking about it for years whenever any chocolate or dessert discussion happens, and for us in our circles, it happens a LOT.
So back to the wedding, I was somewhat discouraged by the catering menu – the prices seemed a bit out of reach, but I wasn’t going to give up easily. Thank God for Lori Dagnan!! If she had been abrupt or slow or rude or “in the box” thinking, we would have ended the fantasy there, but she was NONE of the above I’m happy to say!
She was kind and courteous, helpful and hopeful. She could feel how much I wanted to make this happen, and she seemed to want it too.
She worked diligently with Ben, the chef, to think outside of the box and come up with a menu plan that was sure to please (not that I’ve ever had a bad meal at Puleo’s), filling for our guests, and fit our budget.
Recognizing that most dishes are “king sized” portions, Ben suggested cutting up servings, so our guests could sample a variety of the signature Puleo’s dishes. This really was a stroke of genius, in my opinion, especially since the choice of what to not have is so hard! The servings were perfect, not too big, but not so small that it felt like we were eating appetizers. They also counseled us on what dishes would “stretch” more than others, so I do believe they came up with the perfect menu. In fact, I asked my fiance, if he had the complete Puleo’s spread at his disposal on our wedding day,what would he put on his plate, and Lori managed to get everything he imagined.
However, food selection was just the tip of the iceberg.
When I thought about what I would want on my plate, it’s probably no surprise that I was laser focused on the Chocolate Lasagna, and while I knew that a wedding cake of the Chocolate Lasagna was unrealistic, we did manage to get two scrumptious pieces – one for the cake table top “tier” and the other for the head table, a real “icing on the cake” type moment. Woo hoo!!
Another obstacle that Lori conquered with ease was the clean up. Now that we had real food from a really classy restaurant, we certainly couldn’t serve it on paper plates with plastic utensils! This is where Lori recruited Kathy to be a full service dream filler. Naturally Puleo’s would come in and set up the food and take it down, but who was going to wash the dishes? Kathy had agreed to take on the side job of staying after the catering part and clean up as well – this was yet another stroke of genius, and really clinched my lifelong devotion to Puleo’s, and yet the story doesn’t stop there….
Not only did we have Kathy there for serving and clean up, Lori there, in very classy black attire, to smile, work out wrinkles and assist wherever (I’m not even sure of all she did, but I know things were waaay too smooth for her not to have been working magic the whole time) but as a totally unexpected and totally appreciated bonus, Ben was there in his full chef regalia. I swear, and no disrespect to the ladies, but when Bobbie Flay is in the house, you get bonus kudos for class and elegance, and Ben certainly made that impact for us. All I can say is WOW!
One final note, and I think this falls into the category of Lori and Ben’s magic, but my decorations had been “difficult” to put it lightly. Friday night decorating with the wedding party was a disaster. On Saturday, my gals and I came back in and tried to undo and redo much of what was done on Friday, but we ran out of time and patience. When we left the hall, a typical, “unclassy” church basement, we had too few “sparkle” lights hung to leave the fluorescents off, and with the fluorescents turned on, the entire effect of low lighting and sparkle lights was quite simply lost. We also had candles on all of the tables, but I was resigned to the fact that it would look like cheap DIY decorations in a church basement… but somewhere in the mix, they decided to monkey with the 17 light switches in the church basement and come up with the perfect combination that made my dream come true. I could have stood there for hours and not figured out to turn on the dimmer switch across the stage, chandelier in the back, and just the side overheads for the food and cake tables. It was absolutely amazing, and I will be forever grateful.
In short (too late) Lori, Ben and Kathy epitomized service, and professionalism, ingenuity and going that extra mile. In a time when many companies are suffering apathetic service levels and we, as the general public, are coming to expect things to go wrong, Puleo’s floated deftly to the top as the cream always rises. Even my mother-in-law said that she would recommend Puleo’s to everyone who has a special event, and she has probably not uttered a compliment in about 20 years!!
Hats off to Lori Dagnan, Ben Gill and Kathy for incredible work and an awesome experience.
Sincerely,
Suzie Jedlicka